Return Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
⭐️Holiday Return Policy⭐️
Any items bought after November 24th, 2023 will be eligible for return until January 15, 2024
•A Store Credit or an Exchange will be issued.
-NO REFUNDS-
Non-Eligible Items:
Christmas Clothing (anything Nativity, Santa, Rudolph, Nutcracker, etc).
Christmas Toys (anything with Santa, Rudolph, Ornaments, etc).
Final Sale Items
Any items not returned by January 15, 2024, will no longer be eligible for neither a store credit or exchange. (Unless it’s been approved prior by management).
⭐️THANK YOU⭐️
Non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. -Refunds are NOT issued unless item is damaged prior to receiving item or if there was a mistake on associate's part.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mulberryhillboutique@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mulberryhillboutique@gmail.com where you will then be instructed to mail your item to: 617 2nd Ave North, Clanton AL 35046, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you should mail your product to: 617 2nd Ave North, Clanton AL 35046, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
⭐️Holiday Return Policy⭐️
Any items bought after November 24th, 2023 will be eligible for return until January 15, 2024
•A Store Credit or an Exchange will be issued.
-NO REFUNDS-
Non-Eligible Items:
Christmas Clothing (anything Nativity, Santa, Rudolph, Nutcracker, etc).
Christmas Toys (anything with Santa, Rudolph, Ornaments, etc).
Final Sale Items
Any items not returned by January 15, 2024, will no longer be eligible for neither a store credit or exchange. (Unless it’s been approved prior by management).
⭐️THANK YOU⭐️
Non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. -Refunds are NOT issued unless item is damaged prior to receiving item or if there was a mistake on associate's part.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mulberryhillboutique@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mulberryhillboutique@gmail.com where you will then be instructed to mail your item to: 617 2nd Ave North, Clanton AL 35046, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you should mail your product to: 617 2nd Ave North, Clanton AL 35046, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.